Customer Profiles

What our customers are saying

Common CENTS Solutions has been successfully helping hospitality customers with their POS needs. Its customers include:

• Primos Café
• The King Edward Hilton Garden Inn
• Shapley's
• Back Yard Burgers
• Walker's Drive Inn
• Soulshine Pizza
• Ruth's Chris Steakhouse
• The Marriott Hotels
• Abner's
• Hooter's Restaurant
• Parlor Market
• Stix Restaurant
• Subway Restaurants
• Embassy Suites
• Ruby Tuesdays
• Local 463

A diner this busy needs a POS and labor management system that can keep up—backed by service that won't let them down.

THE CHALLENGE

• This fast-casual restaurant serves crowds for breakfast, lunch and supper at two locations in the greater Jackson, Mississippi, area.
• It needed a more user-friendly, dependable system that came with reliable customer service.

THE SOLUTION

• Primos Café called on Common CENTS Solutions after hearing of its reputation for customer care.
• To meet the café's requirements, Common CENTS installed its MICROS Restaurant Enterprise Solution (RES) and Labor Management systems.

THE RESULTS

• Significant cost savings due to more informed staffing and sales tracking.
• Simplified staff management
  • Set work schedules for both back of the house and front of the house employees.
  • Employees "punch in" on the computer and the system tracks their hours.
  • Can't punch in early without management override—a good cost savings tool.
  • Management can view staff activity and workload in 15-minute increments and make adjustments as needed—another cost-savings benefit.
• Less stress on employees
  • The MICROS POS system is so simple to use, it makes their jobs easier, especially when they're busy.
• Satisfied customers
  • Cashiers ring up orders on the system and can modify them for customers with special needs or preferences as the order is being placed.
• Sales tracking
  • Track labor costs in relation to sales.
  • Monitor sales reports and know what's selling best.
  • Review last year's numbers to prepare staffing for, say, the holiday season.
• Security
  • Encrypting credit card information protects customers in the event of equipment theft or a system hack.
• Less disruption due to a more dependable, user-friendly system backed by first-rate customer service.

IN THEIR OWN WORDS

"As the owner, I feel like I've got support," said Don Primos. "The support staff and technicians will walk me through any issues we may have. POS systems can be similar, but Common CENTS Solutions offers the response time and people to keep you running smoothly."